Returns
All returns must be authorized by Nattork Skates prior to being returned.
Returns should be organized via email by support@nattorkskates.com, we do not accept social media requests.
Please read the below information.
Our policy lasts 90 days.
If 90 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. But we can still offer you other services, for example, free spare parts.
To be eligible for a return, your skates must be returned with a receipt or proof of purchase. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- helmets and braces.
- products below 25 USD.
Refunds (if applicable)
We do not provide a refund or replacement if you simply change your mind or choose incorrectly. So please choose carefully before committing to a purchase, especially if it is a gift.
All refunds will be credited for the original amount paid, less shipping fees, discounts on personalized items, except in the case of an incorrect shipment. Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please get in touch with us at support@nattorkskates.com
Exchanges (if applicable)
We only replace items if they are defective or damaged.
Items can only be exchanged for a different size or type if they are unused, unworn, and in their original packaging.
Pads, helmets, and skates can be exchanged for a different size if they don't fit.
To ensure the right fit the first time please consult the sizing chart and make sure you measure.
Please don't use the skates as marked or damaged skates and wheels cannot be exchanged.
Please carefully unpack items and keep all packaging until you are sure they are a good fit. Postage charges for items exchanged will be charged to the customer.
Any exchanges should be completed within 90 days of receiving your order.
Please keep your receipt or proof of purchase
If you need to exchange it for the same item, send us an email at support@nattorkskates.com. and send your item to the address we offered in the email.
Shipping
To return your product, you should mail your product to Nattork Skates.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any other problems, please contact us at first time: support@nattorkskates.com
